FAQ

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Frequently Asked Questions

For any inquiries and feedback from customers, we will respond patiently and meticulously.

  • Q. How long can I get the feedbacks after we sent the inquiry? 

    We will reply you within 12 hours in working day.
  • Q. Are you a direct manufacturer or trading company?

    We have our own factory,we also have our own international sales department. we produce and sell all by ourselves.
  • Q. What products can you offer?

    We mainly manufacture and sell locks and accessories, hardware, and mechanical and electrical products.
  • Q. Can you do customized products?

    Yes,we are mainly doing customized products according to the customers’drawings or samples.
  • Q. How about the capacity of your company?

    We have a professional and complete production line, which can produce more than 6 million padlocks per year.
  • Q. How many employees of your comany?What about the technicists?

    The company has more than 60 employees, including 6 professional and technical personnel.
  • Q. How to guarantee the quality of your goods?

    Firstly,we will do the inspection after every process.For the finished products,we will do 100% inspection according to the customers’ requirements and the international standard.
    Secondly,We have complete professional testing equipment: electric surface Rockwell hardness tester, programmable salt spray tester, tensile tester, torque tester, lock life tester, etc. With these advanced facilities & instruments, we are able to supply the most precise finished products to our customers, and make products meeting their overall inspection requirements on chemical composition, mechanical properties, non-destructive testing and high precise dimensional inspections. 
  • Q. What’s the payment term?

    When we quote for you,we will confirm with you the way of transaction,fob,cif,cnf,etc.
    For mass production goods, you need to pay 30% deposit before producing and 70% balance against copy of documents.the most common way is by t/t. l/c is also acceptable.
  • Q. How to deliver the goods to us?

    Usually we will ship the goods to you by sea.
  • Q. Where are your products mainly exported to?

    Our products are mainly exported to the United States, Germany, Thailand, Argentina, France and other dozens of countries.

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